SmartClinics West End – Senior Medical Receptionist

About The Role

SmartClinics West End Family Medical Centre is conveniently located near a chemist in the heart of West End. There are a dedicated 7 doctors within this clinic, that offer a broad range of services. These services include but are not limited to accident & emergency treatment, family medicine, antenatal/post-natal care and immunisations. In addition, there are also telehealth appointments available during the week for patients.

We are looking for a Full Time Senior Medical Receptionist to join our great and supportive team.

This role is perfect for someone who has excellent communication skills, is able to multitask, happy to work in different locations and is comfortable working in a busy environment. This role is great for someone with previous General Practice experience who is looking for a more senior medical receptionist position.

Daily tasks and responsibilities will include:

• Excellent customer service – you will be the first point of contact for our patients, in person and on the phone.
• Maintaining confidentiality while managing patient records.
• Processing payments, Medicare and third-party claims and reconciliations
• Effective management of patient appointment types
• General administration and daily office duties
• Duties as required by Doctors and the Practice Manager

To be successful in this role, you will have:

• Professional, friendly, confident, and courteous manner
• Ability to work under pressure, multi-task, and prioritise
• Excellent communication skills – written and verbal
• High level of computer literacy
• Strong organisational and problem-solving skills
• Ability to work in a diverse team and independently
• High level attention to detail.
• Previous Medical Reception experience essential

Why you should join our team:

• Competitive hourly rate
• Tight knit team
• Access to our Employee Assistance Program for you and your direct family
• Learning and development opportunities – grow in your role

To apply for the role, please include a current resume and an introductory letter (no more than 1 x A4 page in length) that addresses why you are seeking a medical receptionist role, your key career achievements, and what you can personally bring to SmartClinics West End.

We look forward to welcoming a like-minded medical receptionist to our team.