Medi7 St Kilda Road | Practice Manager

Medi7 St Kilda Road is seeking an experienced and people-focused Practice Manager to lead the day-to-day operations of an established General Practice in Melbourne’s inner south-east.

Part of the Better Medical group, Medi7 St Kilda Road has been caring for the local community for more than 20 years. The fully AGPAL-accredited practice is home to eight GPs and an experienced team of nurses and reception staff, providing a supportive environment focused on high-quality, patient-centred care.

This is an opportunity to take ownership of practice operations, develop people and contribute to the continued success of an established medical practice.

About the role

As Practice Manager, you will be the key operational contact for clinical and non-clinical staff, ensuring the practice runs efficiently while maintaining a strong focus on patient experience, team culture and business performance.

You will be responsible for:

• Leading, coaching and supporting reception, nursing and administration teams
• Leading by example and contributing to the reception roster, including patient bookings, front-of-house enquiries and daily clinic flow
• Coordinating team members and resources to support smooth daily operations
• Working closely with GPs and key stakeholders to implement best practice
• Acting as the escalation point for complex issues and identifying practical solutions
• Managing rostering, resourcing, accreditation, service delivery and operational requirements
• Supporting financial and business performance, including budgeting and monitoring clinic outcomes
• Identifying opportunities to improve processes, efficiency and patient experience
• Building a positive, collaborative and accountable team culture

You will also have the opportunity to connect with Practice Managers across the wider Better Medical network, share knowledge and contribute to broader business objectives.

About you

This role would suit an experienced Practice Manager, Senior Medical Receptionist or emerging leader who is ready to take the next step in their career.

We’re looking for someone who:

• Leads by example and brings a positive, can-do attitude
• Has strong communication and people-management skills
• Can confidently manage competing priorities in a busy clinical environment
• Is solutions-focused, reliable and accountable
• Builds positive relationships with doctors, patients and team members
• Enjoys developing people and creating a supportive team culture
• Is committed to continuous improvement and quality primary healthcare
• Has strong organisational and problem-solving skills

Experience with Best Practice, HotDoc and PRODA will be highly regarded.

About Medi7 St Kilda Road

Medi7 St Kilda Road has been providing healthcare to the local community for more than 20 years, with a strong focus on personalised, high-quality care.

The practice is conveniently located on St Kilda Road, close to The Alfred Hospital, with access to public transport and onsite parking. The clinic provides a broad range of General Practice services, creating a varied clinical environment and supporting a diverse patient population.

The practice is fully AGPAL accredited and supported by an experienced team of GPs, nurses and reception staff, with allied health services also available.

As part of Better Medical, Medi7 St Kilda Road benefits from centralised support and resources across operations, HR, IT, marketing and business development, while maintaining a strong local focus.

Why join Better Medical?

Better Medical is a doctor-led owner and operator of high-quality General Practices across Australia.

Our practices are locally managed, regionally connected and centrally supported. We provide the infrastructure, expertise and resources that enable our practice leaders to focus on their teams, patients and local practice performance.

We offer:

• Remuneration reflective of experience, plus a short-term incentive based on achievement of KPIs
• Access to our Employee Assistance Program for you and your immediate family
• Connection with a national network of more than 60 Practice Managers
• Access to Better Medical’s Leadership Development Program
• Access to specialised business advisory functions for additional support
• Ongoing professional development and career growth opportunities
• A collaborative and supportive leadership environment

Our values of support, compassion, integrity, connection and innovation underpin how we work with our people, doctors, patients and communities.

Ready for your next move?

If you’re ready to take the next step in your Practice Management career and make a genuine impact within an established General Practice, we’d love to hear from you.

Please submit your current resume and a cover letter outlining why this opportunity is right for you.