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Helping practices to be their best.

Better Medical was created out of a shared vision that there is – absolutely – a better way to support and sustain high-quality primary health care. It’s a way that’s better for doctors, their patients, and our staff.
60+

Better Medical Clinics

500+

Practising Doctors

2015

Year established

9

Doctor Shareholders

Our Story

Launched in 2015 by a group of medical professionals and long-term investors

Better Medical is now a leading operator of high-quality general practices across South Australia, Queensland, Victoria, and Tasmania.

We proudly offer management services and facilities for doctors and other healthcare professionals and passionately believe that primary care needs to be locally focused. That is why our group of practices are locally managed, regionally connected, and centrally supported.

But the truly important factor is our people. Better Medical has more than 500+ general practitioners practising at our clinics, nine doctor-owners, and some 800+ support staff.

We recognise our clinics have served and grown as part of a community, building unique local knowledge, high levels of trust, an established brand identity, and skilled, devoted staff. We respect, protect, and enhance this legacy, ensuring that the local identity and clinic culture remains the same.

Our mission is simple – We create supportive environments, foster continuous improvement, and enable healthcare professionals to thrive while delivering high-quality care.

Our Values

Support
We deliver a high-quality, proactive service to healthcare professionals with a can-do attitude.
Compassion
We show care, empathy and kindness in all our interactions.
Integrity
We act with honesty, transparency and respect. We say what we mean and do what we say.
Connection
We embrace collaboration. We listen and act to achieve common goals.
Innovation
We challenge our thinking to turn opportunities and ideas into solutions.

Meet our Clinical Leadership

As a doctor-led organisation, Better Medical has GP representation and clinical governance at all levels. We thank our Clinical Leadership team.

Dr Claire Broadley

Director of Medical Services

Dr Kasandra Melville

Lead Clinical Educator

Meet our Executive Leadership

Better Medical’s practices are supported by a centralised Executive Leadership team.

John Hickey

Executive Chair

Craig Alchin

Chief Executive Officer

Dr Claire Broadley

Director of Medical Services

David Brown

Chief Financial Officer

Simone Wheeler

Chief Operating Officer

Briar Buttfield

Chief Marketing Officer

Dan Pryor

General Manager – GP Engagement

Jacque Porter

General Manager – People & Culture

David Elliott

General Counsel

James Martin

Commercial Manager

Meet our Doctor Shareholders

Better Medical is supported by a growing number of shareholders, including doctors, staff, management, and other financial investors. We recognise and thank our shareholder doctors for their contribution and partnership.

Dr Jarrod Brumby

Dr Colin Goodson

Dr Kasandra Melville

Dr Sarah Parker

Dr Claire Broadley

Dr Dip Chand

Dr Brian Gilbert

Dr Sharad Paliwal

Campaspe Family Practice

Clinical Governance

As you would expect, we take clinical governance extremely seriously.

A strong and collaborative clinical governance framework is at the heart of our commitment to quality care. We ensure patient safety and clinical excellence through transparent structures, continuous improvement, and shared leadership.

Our Safety Committee includes GP representation, ensuring that frontline clinical perspectives are embedded in every safety decision. In addition, our state-based, doctor-led Clinical Councils meet regularly to advise management on operational and clinical support matters to benefit Better Medical’s service delivery to GPs and their patients. These councils play a key role in promoting a positive culture and shaping doctor education and training.

We also embrace new technologies and innovations, working closely with clinicians to ensure any change is safe, effective, and meaningful. This collaborative approach empowers GPs and supports the delivery of high-quality care across all our practices.

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