Victoria | Operations Manager

Better Medical is one of Australia’s leading General Practice operators, supporting more than 60 clinics nationally. We are passionate about creating sustainable, high-performing practices where our people thrive and patients receive exceptional care.

We are seeking an experienced Operations Manager to lead a portfolio of nine General Practice clinics across Victoria.

Reporting to the Business Operations Manager, this is an important leadership role responsible for partnering with Practice Managers to drive operational excellence, financial performance, workforce capability and outstanding patient experiences.

This is an opportunity to influence regional strategy, develop leaders and drive meaningful business outcomes across an established and growing network.

About the role

As Operations Manager, you’ll have responsibility for a portfolio of nine General Practice clinics across Victoria.

You’ll work closely with Practice Managers, GPs and Support Office teams to improve business performance while ensuring each clinic delivers safe, efficient and patient-centred care.

Success in this role will come from balancing commercial outcomes with people leadership, building capable teams, improving profitability and identifying opportunities for sustainable growth.

You will be responsible for:

Lead high-performing clinics

• Coach, mentor and develop Practice Managers to become confident business leaders
• Build a culture of accountability, collaboration and continuous improvement
• Support workforce capability, succession planning and leadership development
• Foster strong engagement across clinic teams and healthcare professionals

Drive business performance

• Deliver financial performance across your clinic portfolio
• Improve profitability through effective labour management, revenue growth and operational efficiencies
• Monitor and analyse key performance indicators
• Develop operational improvement plans and support clinics to achieve strategic objectives

Drive operational excellence

• Ensure clinics operate safely, efficiently and in line with regulatory requirements
• Lead operational improvement initiatives across the region
• Drive consistency through governance, compliance and best practice
• Identify operational risks and implement practical solutions

Support GP growth and workforce planning

• Partner with GP Engagement to support GP recruitment, onboarding and retention
• Identify opportunities to expand services and improve patient access
• Support growth initiatives aligned with regional strategy

Collaborate and influence

You will work collaboratively with cross-functional teams across Better Medical to deliver strategic priorities, improve business performance and ensure operational excellence across your portfolio of clinics.

About you

You’ll be an experienced operational leader who enjoys improving businesses, developing people and creating high-performing teams.

You’ll bring:

• Experience leading multiple sites within healthcare or another complex service industry
• Strong commercial and financial acumen
• Experience managing budgets, profitability and business performance
• Demonstrated success leading and developing leaders
• Strong analytical and problem-solving capability
• Excellent communication and stakeholder management skills
• The ability to influence outcomes across multiple teams
• A proactive and solutions-focused mindset
• Tertiary qualifications in Business, Health Management or a related discipline are desirable
• Experience within General Practice or Primary Healthcare will be highly regarded

Why join Better Medical?

This is more than an operations role. You’ll join an experienced Operations Leadership Team with the opportunity to influence regional strategy, lead meaningful change and help shape the future of General Practice.

We offer:

• Flexible hybrid working arrangements, with time split between clinic visits across Victoria and working from home
• Travel across metropolitan and regional Victoria, with interstate travel for training and connection events
• Genuine autonomy to lead your portfolio
• A collaborative and supportive leadership team
• Leadership development and career progression opportunities
• The opportunity to contribute to organisation-wide strategic initiatives
• The chance to make a lasting impact on primary healthcare across Victoria and Australia

About Better Medical

Better Medical is a doctor-led owner and operator of high-quality General Practices across Australia.

Our clinics are locally managed, regionally connected and centrally supported. We provide the infrastructure, expertise and resources that enable our clinical and practice teams to focus on delivering high-quality patient care.

Our values of support, compassion, integrity, connection and innovation underpin how we work with our people, doctors and communities.

Ready to make an impact?

If you’re an experienced operational leader looking for the opportunity to lead high-performing teams, influence business strategy and contribute to the future of primary healthcare, we’d love to hear from you.

Apply now to join Better Medical as Operations Manager.