Aged Care GPs
Supporting GPs to deliver high-quality residential care.
How Better Medical can support you in Aged Care.
At Better Medical, our Aged Care GP services are built to remove the administrative and operational barriers often faced in residential aged-care settings. We provide a structured, fully supported model that empowers GPs to deliver comprehensive, coordinated, and proactive medical care for residents.
Our experienced team manages the administrative, clinical, and logistical tasks required to ensure smooth communication, timely consultations, and accurate care coordination. This support framework allows GPs to focus on what matters most — providing high-quality, compassionate care to residents.
We understand the importance of collaboration between GPs, nursing staff, and facility management to maintain continuity of care. By partnering with Better Medical, GPs gain access to a dedicated support network that simplifies practice operations, enhances communication with families and facilities, and leads to better health outcomes for residents.
Why choose Better Medical?
Delivering high-quality care to residents in aged care and residential care facilities (RACFs/RCFs) is both clinically rewarding and professionally fulfilling. Better Medical’s proven model provides GPs with the structure, support, and flexibility to focus on patient care — without the administrative burden.
Reduced Administration
Our dedicated team manages clinical documentation, transfers notes, and handles day-to-day coordination — giving you more time to focus on patient care, not paperwork.
Stable and Predictable Income
With structured processes for recalls, reminders, care plans, and referrals — along with telehealth options — you’ll maintain a consistent income base and optimise billing efficiency.
Medicare Billing Incentives
Participating GPs can access the General Practice in Aged Care Incentive (GPACI), providing up to $300 per patient per year for the GP and $130 per patient per year for the practice.
Structured Schedule
We’ll coordinate a regular day and time for your aged care visits (no after-hours or weekend commitments), providing balance, consistency, and income stability throughout your week.
Variety and Flexibility
Enjoy a refreshing change from the clinic setting by providing care in RACFs/RCFs. Aged care practice brings variety to your week and the satisfaction of supporting patients who need continuity of care most.
Reduced Travel
We aim to pair you with facilities close to home, minimising time on the road. With secure remote access, you can complete notes and follow-up tasks from home after your rounds.
Align With Your Clinical Interests
If you have a passion for palliative care, chronic disease management, or geriatric medicine, this program enables you to apply your interests in a supportive, well-structured environment.
Professional Growth
Partnering with Better Medical can help you expand both your aged care and in-clinic patient base, as residents’ families often seek care from the same trusted GP.
Comprehensive Support
You’ll be backed by a dedicated Better Medical team who manage billing, administration, and scheduling — so you can focus on what matters most: delivering exceptional patient care.
Why more doctors choose Better Medical
“The Better Medical Aged Care team take care of all administrative matters so I can concentrate on providing good clinical care to my patients whilst maximising my billings. I now wouldn’t consider being an Aged Care GP without their administrative support!”
Dr Claire Broadley, Better Medical Aged Care GP
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Comprehensive Support for GPs
Better Medical’s Aged Care service is built on a coordinated support framework, ensuring GPs can focus on patient care while we handle the administrative, clinical, and operational details. Our Administration, Nursing, and Management teams work together to deliver seamless, compliant, and efficient care across every stage of the patient journey.
Administration Team
Our administration team provides comprehensive clerical and billing support to streamline workflows and reduce administrative burden. This includes:
- Setting up patient files in daily medical software
- Transferring clinical notes and information into billing systems
- Completing billings as instructed by the GP and monitoring claims to minimise the risk of over-servicing under Medicare
- Verifying patient eligibility for services such as 731, 903, and CMA items
- Adding, maintaining, and monitoring recalls and reminders to maximise billing revenue and ensure continuity of care
- Scheduling 731 appointments when due, managing billing upon GP completion, and updating reminders accordingly
- Performing HPOS checks and coordinating RMMR appointments upon receipt of reports, with ongoing reminder adjustments as required
Nursing Team
Our experienced nursing team provides clinical and administrative support to GPs, ensuring high-quality care and accurate documentation. This includes:
- Collating medical information within daily medical software to support comprehensive care plans (CMAs) and accurate referrals
- Monitoring and managing recall and reminder systems at a clinical level
- Providing direct clinical assistance to the GP as needed during consultations
- Supporting vaccination processes, including conducting Australian Immunisation Register (AIR) checks and managing uploads
Management Team
Our management team oversees all operational aspects of the Aged Care program, ensuring compliance, communication, and continuity of care. Their support includes:
- Developing and maintaining structured, documented policies and processes to mitigate medico-legal risk for GPs
- Managing all issues and correspondence between the GP and the RACF/RCF to ensure smooth operations
- Coordinating GP leave and arranging appropriate cover within the GP group
- Enforcing communication protocols between facilities and GPs to ensure timely issue resolution
- Monitoring resident allocations per GP and capping numbers as needed to maintain manageable workloads
Join the Better Medical network
Kim and the Your Doctors in Aged Care team are nothing short of brilliant. They go above and beyond to ensure we provide the best care for our residents and families. We have open lines of communication with management and the team, they are always available should we have any concerns. The team are responsive to our needs, they provide outstanding GP services and assist with the facilitation and coordination of complex care needs, vaccinations, social support and documentation. This partnership is integral to both our resident care outcomes and our overall success as a residential aged care provider. Without the support of a partner such as Your Doctors in Aged Care, wecould not provide the outstanding care and services Rockpool is proud of.Melissa Argent, CEO at Rockpool Morayfield Residential Aged Care
Why RACFs Choose Us?
Supporting GPs to deliver high-quality health care to patients in residential care.
The benefits of our structured model extend to residential aged care and residential care facilities, including:
Consistent clinical care
Having scheduled attendance of a GP at a facility and allowing nursing staff continued contact via the specialised aged care support team during business hours provides residents with exceptional and consistent medical care. Having a GP regularly attend a facility reduces hospital admissions for the residents and can help to prevent exacerbation of ongoing medical conditions. Consistency of care cannot be found with the regular use of after-hours GP services due to these services having a high level of GP rotation.
Resident’s confidence
A regular GP will develop a professional and caring rapport that instils confidence in both the resident and their family. Understanding they are receiving the best possible care available in their end of life journey brings everyone involved peace and assurance. This instils confidence in the RACF/RCF’s services and reputation in the community.
Management-to-management communication
Our model of care provides the RACF/RCF access to communicate directly with Your Doctor in Aged Care’s Aged Care Manager to address and rectify any issues or concerns. This level of communication helps to mitigate any risk to the residents, RACF/RCF or our GPs.
Remote access
Allowing our team remote access saves RACF/RCF staff time and effort by not having to print, scan or email doctor’s notes, medication charts, care plans and patient demographics. Our team gather the required information for the GP and completes the CMA within the recommended six weeks to support the RACF/RCF AFCI funding. Having remote access, the RACF/RCF can retrieve information in the GP’s notes in real-time. We work very closely with the RACF staff and the GP.
RACF funding
Additionally, the increase of resident numbers and the appeal of the facility can be due to consistent and structured GP access and stability.
Empowering 500+ Practitioners across 60+ practices
Dr abigail reid
Dr Nazar Osman
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